We hope you will not have cause to do so, but if you have a complaint, in the first instance, please email us at [email protected]. Please include brief details of your complaint and your BrickX account if possible. These details will be reviewed internally at BrickX and also further provided to the Compliance Manager at BrickX Financial Services Limited (BrickX Financial Services).
Acknowledgement of receipt of the complaint is to occur as soon as possible (generally within five working days), and every effort will be made to resolve the complaint within one month of date of receipt.
If your complaint is not resolved to your satisfaction after using our internal complaints procedures, you can contact the Australian Financial Complaints Authority (refer below contact details). BrickX Financial Services is a member of the Australian Financial Complaints Authority.